Phoner

Troubleshooting Messaging

• Are my messages delivered?
• Can I use Phoner number to verify apps like WhatsApp, Facebook or Venmo?
• Why are my pictures not showing in MMS text messages?
• Did someone block me from texting them?
• Error 51
• Error 4720

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Troubleshooting Calling

• Error "You cannot call this number at this time. Please try again later."
• Why are my calls not connecting?
• Why are my calls not ringing?
• I tried tapping the call button, but nothing happens
• Did someone block me from calling them?
• Why do I see 'Invalid number' when calling?

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Technical Issues

• Cannot purchase or renew Phoner number
• Error 50
• I just logged in. Why are all my Credits and history missing?
• I changed my device and reinstalled Phoner. How do I restore my purchases?
• Can I add, change, or hide my Caller ID?
• "An error occurred verifying your email, please try again later."

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Billing

• Wha are the available payment methods?
• How to manage my payment method?
• Can I see my purchase history?
• Error 'Card not supported' or 'Failed to purchase product'
• When will I receive my refund?

Subscription

• How to check if my Phoner subscription is active?
• How to upgrade or downgrade my Phoner subscription?
• When will I be charged for my Phoner subscription?
• Can I keep the same number when I pay via subscription?
• How to cancel my Phoner subscription?

3-Day Free Trial

• I've used the trial before. Can I start another trial again?

Getting Started with Phoner

• What is Phoner?
• Which countries can I buy a Phoner number from?
• Can I use Phoner while overseas?
• Can I use multiple Phoner numbers at the same time?
• Does Phoner use Minutes and Texts from my phone plan?
• Is international calling and texting supported?

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Phoner Plans & Pricing

• How much does a Phoner number cost?
• Do I have to pay to try out Phoner?
• Do I need to submit any documents to buy a Phoner number?
• What are the calling and texting rates on Phoner?
• Buying a Phoner number via a subscription vs one-time purchase?

Sign Up with Phoner

• How to create an account?
• Where can I download Phoner app?
• Will I be asked to verify my identity?

Phoner Numbers

• How to buy a Phoner number?
• What is the 'Free Number'?
• How to renew my Phoner number?
• How to access my Phoner number's settings?
• Can I specify or change my Phoner number?
• How to export my call and text history?

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Messaging

• How to send a text?
• How to send MMS text?
• Has my message been read?
• Where are my unread messages?
• How to view or delete my text history?
• Is there a texting character limit?

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Calling

• How to call?
• How to accept a call?
• How to record calls?
• How to set up call forwarding?
• How to set up voicemail?
• How to view missed or received calls?

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Credits, Minutes and Texts

• How do Credits, Minutes and Texts work?
• How to top up Credits balance?
• How to top up Minutes and Texts balance?
• How do I see where my Credits / Minutes / Texts went?
• Can I buy Credits through your website?
• I was charged but did not receive Credits

Account and Settings

• How to verify, validate or authenticate my account?
• How to log in or log out?
• How to reset password?
• How to set up a recovery email address?
• How to personalize my Phoner number?
• How to change notification sound and ringtone for Phoner number?

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Contacts

• How to add a new contact?
• How to block someone from calling or texting me?

Lookup

• What is Lookup on Phoner?
• How to use Lookup?

Porting

• How to port out my Phoner number?
• How to port in a number to Phoner?

Data and Privacy

• Will information show up on my bill?
• Will people know my identity?