How to verify, validate or authenticate my account?

To verify your account and add your mobile number to your Phoner account, please follow the steps in this article. Article contents include:

1. What is the verification process?
2. What do I need to complete the verification process?
3. Which countries are accepted for the verification process?
4. How to verify for iOS users
5. How to verify for Android users
6. How to verify for Phoner Web users
7. Still need help

What is the verification process?

The verification process is a security measure that we have implemented to protect our users' accounts and ensure the integrity of our services. During the verification process, there may be a temporary interruption in your incoming and outgoing communication. Purchase and renewal of Phoner numbers are also temporarily suspended.

What do I need to complete the verification process?

To ensure that we can send you a verification code, you will need a real mobile phone number that is capable of receiving verification codes.

Please make sure that the phone number you enter on the app:

• Has not been used to verify another account with us i.e. you have not previously used this number on another Phoner account.
• Is not one of our own Phoner numbers i.e. you cannot use any of the Phoner numbers that you own.
• Is a valid and real phone number i.e. the number is purchased and renewed via a post-paid subscription to a local carrier provider.

Which countries are accepted for the verification process?

At the moment, the following countries are accepted for the verification process:

1. United States
2. Canada
3. United Kingdom
4. Australia
5. Mexico
6. France
7. Germany
8. Italy
9. Russia
10. India
11. China
12. United Arab Emirates
13. Brazil
14. Japan
15. Singapore
16. Malaysia
17. Romania

Verify your account on Phoner iOS:

1. Launch the Phoner app

2. On the 'Account' tab, you should see a prompt.

3. Under the prompt "Complete Your Profile", tap on "Add your phone number"

   

4. Add your real, carrier-registered mobile number. If necessary, change the country code from the available list.

   

5. Wait for the OTP code and enter it onto the app. Kindly avoid submitting your number too many times.

6. Once you have verified your account successfully, the prompt will disappear on the 'Account' tab. 

Verify your account on Phoner Android:

1. Launch the Phoner app

2. Go to the ‘Messages’ tab

3. Tap on the middle bar at the top, where it says ‘Free Number’ or your Phoner number

4. Find and choose your ‘Free Number’

5. Tap on the conversation with 'Assistant' to find the following message.
   "To continue using the service, please add your phone number to your account. Using the Free number, look for the "Assistant" conversation, and reply with your phone number. Alternatively, follow the 'Complete Your Profile' prompt on the 'Account' tab. Once your number is verified, your service will resume."

6. Type in your real carrier-registered phone number to receive a verification code.

   • Please include the country code in front of the number using the "+" symbol, and without dashes or brackets within the number.
   • It should be in this format "+1XXXXXXXXXX".

7. Enter the verification code sent to your number and reply to the Assistant to complete the verification process.

For information on finding the Assistant conversation on our app, please see How to find Assistant conversation?

Verify your account on Phoner Web:

1. Go the Phoner Web app (https://phonerapp.com/messaging), tap on the top left menu where it shows your phone number

2. Tap on "Phoner Number"

3. Look for "Assistant" then tap on the conversation.

4. Type in your real carrier-registered phone number to receive a verification code. (please include the country code in front of the number. For example, for US numbers, add "+1" in front of the number)

5. Enter the verification code and reply to the Assistant to complete the verification process.

Troubleshoot

Please read this article Cannot verify my account