To help us resolve your support request more quickly, it helps to include the following important details in your support request:
- Brief description of the issue
- What is the action that you are trying to perform on the app?
- Are there any error messages that you are seeing?
- When did this issue start happening?
- Has the issue been happening consistently, or on and off?
- Have you tried any solutions on your own?
Any screenshots or screen recording of the page that you are stuck at
- Any purchase receipts or invoices from Apple App Store / Google Play Store / your bank transactions.
Once we have a better understanding of the situation, we will promptly take the necessary steps to resolve it.