If you've purchased a subscription or Credit pack but don't see it reflected on your account, please follow the steps below.
Check if you are logged into the correct Phoner account
You may have made a purchase on a different Phoner account. Please use the correct Phoner account to access your purchases by logging out -> then using the correct Phoner account. See How to log in or log out?
There may be times when your Apple ID / iCloud account or Google account has not reflected the purchase. You can try restoring your purchases by going to Settings -> tap on 'Restore Purchases' button.
Still having trouble?
If the above troubleshooting did not help, please contact our customer support team at firstname.lastname@example.org, letting us know the
- Purchase(s) that you have made
- A screenshot from your Apple account, Google Play account, or bank transaction showing the date and item of purchase that was made.
The following article may be relevant: